Privacy Policy

Effective Date: December 17, 2024

1. Information We Collect

We may collect the following types of personal information to deliver and improve our services:

• Contact Information: Name, phone number, email address, and physical address.
• Service Details: Specific cleaning services requested, property size, and requirements.
• Payment Information: Payment details (e.g., credit card information or bank transfer details). Note: We do not store payment data; it is securely processed by third-party payment providers.
• Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, schedule, and complete cleaning services.
• To communicate with you regarding bookings, inquiries, and follow-ups.
• To process payments and issue invoices.
• To improve our website, services, and customer experience.
• To comply with legal obligations or resolve disputes.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers: Third-party partners (e.g., payment processors, IT support) who assist us in delivering services.
• Legal Authorities: If required by law or to protect our rights and comply with regulations.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be part of the transferred assets.

4. Data Protection and Security

We implement industry-standard measures to protect your personal information against unauthorized access, loss, or misuse. Security measures include:

• SSL encryption for secure online transactions.
• Restricted access to sensitive data.
• Regular audits of our security protocols.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute data security.

5. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyze traffic. Cookies are small files stored on your device that help us understand website usage.

• Types of Cookies: Functional cookies, analytics cookies, and session cookies.
• Third-Party Tools: We use tools like Google Analytics to track and analyze user behavior.

You can disable cookies in your browser settings, but this may affect the functionality of our website.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request the deletion of your personal information, where legally applicable.
• Opt-Out: Unsubscribe from marketing communications at any time.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies when visiting their platforms.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will take steps to delete it promptly.

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.